Information We Collect
When you interact with us through the Services, we collect information that you provide to us directly, that we obtain passively through your use of our Services, and that we collect from third parties, as further described below:
Information That You Provide to Us: We collect whatever information you provide to us. For example, we collect information from you when you register for access to the Services, use certain Services, contact us with inquiries, or respond to one of our surveys. The information you provide to us may include your name, contact information, and payment and billing information. We may create a unique user ID for you for our internal purposes.
Ad Hoc Labs may provide bulletin boards, blogs, or chat rooms through the Services. Any information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages or otherwise contact you. Ad Hoc Labs is not responsible for the information you choose to submit in these forums. Further, any ideas that you submit for new products or modifications to existing products, and any other unsolicited submissions shall be deemed to be non-confidential and Ad Hoc Labs shall be free to reproduce, use, disclose, distribute, and exploit such unsolicited information without limitation or attribution.
Passively Collected Information: When you interact with our Services, we receive and store certain information that is collected passively using various technologies. This information includes IP address, Media Access Control (MAC) address, device type (e.g., Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language and Internet browser type and version, the pages you view in our Services, pages referring you to our Services, when you use our Services, mobile carrier, time zone, device identifiers (including Apple’s IDFA and Android’s advertising ID), and the sites on which you actively use our Services.
We passively collect data through the use of web server logs and online tracking technologies, like cookies and/or tracking pixels. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (i) recognize your device; (ii) store your preferences and settings; (iii) understand the parts of the Services you have visited; (iv) enhance your user experience by delivering content and advertisements specific to your inferred interests; (v) perform searches and analytics; and (vi) assist with security administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and to access user cookies. We also may include Web beacons in email messages, newsletters and other electronic communications to determine whether the message has been opened and for other analytics, personalization and advertising. As we adopt additional technologies, we may also gather additional information through other methods.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the "Help" section of your browser for more information (e.g., Internet Explorer ;Google Chrome; Mozilla Firefox;or Apple Safari). Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.
In addition, as needed for certain Services, we will automatically collect information about phone calls, including caller ID information, sip endpoint of user, times of calls, and whether and when you whitelist or block certain callers.
Information from Third Parties: We may also collect information about you or others through non-affiliated third parties. For example, if a user of our Services provides us with your name and phone number, we will obtain your information from that other user. Similarly, if you call a user who has enabled us to record their voice messages, then we will obtain your information by virtue of you leaving a voice message with one of our users.
Some features of the Services allow you to enable various online third-party services, such as social media and networking services (“Third-Party Services”), to be directly integrated into your Ad Hoc Labs experience. By directly integrating these services, we make your online experiences richer, and more personalized. To take advantage of this feature, we may ask you to provide us login authorization for the relevant Third-Party Services. By enabling such Third-Party Services, you are allowing us to pass your information to these Third-Party Services for this purpose. When you add a Third-Party Service account to our Services, we will collect your login information and other relevant information necessary to enable the Service to access that Third-Party Service and your data contained within that Third-Party Service. However, please remember that the manner in which Third-Party Services use, store, and disclose your information is governed solely by the policies of such third parties, and Ad Hoc Labs shall have no liability or responsibility for the privacy practices or other actions of any Third-Party Service that may be enabled within the Services.
We may use and combine all of the information described above and pool it with other information to track, for example, the total number of visitors to an App, the number of visitors to each page of an App, the domain names of our Site visitors' Internet service providers and how our users use and interact with our Services. Also, in an ongoing effort to better understand and serve the users of the Services, Ad Hoc Labs often conducts research on its customer demographics, interests, and behavior based on the information described above. This research may be compiled and analyzed on an aggregate basis.
Our Use of Information
Our Disclosure of Information
We consider the information we collect from and about you to be a vital part of our relationship with you and endeavor not to share your information other than as necessary to provide our Services and communicate with you. There are, however, certain circumstances in which we may share your information with certain third parties without further notice to you, as set forth below:
911 Calls and Requests for Emergency Assistance. NOTE THAT OUR SERVICES CANNOT AND SHOULD NOT BE USED FOR 911 OR EMERGENCY CALLING. If you attempt to contact emergency services via our Services, we may provide location information to a public safety answering point; emergency medical service provider or dispatch provider; public safety, fire service, or law enforcement official; or hospital emergency or other medical care facility. As permitted by law, we may also disclose location information without a user’s consent in an emergency situation involving risk of death or serious physical harm, such as to a user’s legal guardian or members of a user’s immediate family or to database management services or information providers solely to assist in delivering emergency services.
Your Consent:We will disclose your information with your consent.
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event (including in contemplation of such transactions, e.g., due diligence), information that we have retained about you may be part of the transferred assets.
Service Providers, Agents, Consultants, and Other Similar Third Parties: Ad Hoc Labs, like many businesses, hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases, processing payments, fraud prevention, and data analytics. When we employ another company to perform a function of this nature, we endeavor to limit the information we provide them to the information that they need to perform their specific function.
If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
Our Services integrate third-party advertising technologies that allow for the delivery of relevant content and advertising on third-party services you use. The ads may be based on various factors such as the content of the page you are visiting, information you enter such as your age and gender, your searches, demographic data, user-generated content, and other information we collect from you. These ads may be tailored to you based on your current activity or your activity over time and across our Services and other third-party services. We allow third parties (e.g., ad networks and ad servers such as Google Ads and others) to serve tailored ads to you on other websites and applications, and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services.
Please note that even if you exercise the opt-out choices above, you may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads) or from or through entities that are not DAA or NAI members. Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective.
Notice Concerning Do-Not-Track Signals
Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT. You can learn more about Do Not Track here.
If you receive marketing communications from us, each marketing communication we send you will contain instructions permitting you to "opt out" of receiving future marketing communications. Note, however, that as user of the Service you cannot opt out of some administrative communications that are reasonably necessary to the Service, such as billing or service notifications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
To keep your information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update, correct, or delete your information upon your request.
One of the features of our Burner Services allows you to "burn", or delete, individual phone numbers from your phone at any time, as well as automatically upon the expiry of a number that you elect not to renew. If you delete a number via this feature, we delete all of its history and message content from our Services on your phone and from our primary working server. Backup copies of this data are not immediately deleted, however, and some aspects of user history are maintained for longer periods of time so that we can reconcile our records and manage our business. Please be advised that we have no control over data that may be captured by third parties through your use of the Services, including but not limited to your carrier, internet service provider, Apple, and third-party vendors we may rely on to perform the services.
If you would like to delete your entire account history, please contact us via email at email@example.com.
Ad Hoc Labs’ Terms of Service prohibit use of our Services by children under the age of 13, and Ad Hoc Labs and does not knowingly collect personal information (as that term is defined in the Children’s Online Privacy Protection Act) from children under the age of 13.
Our Services may contain links to or integrations with other websites, apps, and services not operated or controlled by Ad Hoc Labs (the “Third-Party Services”). The policies and procedures we describe here do not apply to the Third-Party Services. The links from our Services do not imply that Ad Hoc Labs endorses or has reviewed the Third-Party Services. We suggest contacting those Third-Party Services directly for information on their privacy policies.
Users Outside the United States
Ad Hoc Labs takes appropriate steps to protect the information provided via the App from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no Internet, email or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us or transmit via the services.
Other Terms and Conditions
Your access to and use of our Services is subject to the Terms of Service.
Contacting Ad Hoc Labs
You may contact us as via email at firstname.lastname@example.org, or via postal mail at Ad Hoc Labs, Attn: Privacy, 2658 Griffith Park Blvd, #134, Los Angeles, CA 90039.